Returns & Exchanges
Private Storey does not accept refunds but returns and exchanges only. With a great variety of products, our customers can definitely choose a different product worth their purchase for the exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Once we have received it, the product should be complete and not have stains, runs or any kind of damage. It must also be in the original packaging.
To be eligible for a return, your item must be unused and in the same condition that you received it. Once we have received it, the product should be complete and not have stains, runs or any kind of damage. It must also be in the original packaging.
RETURNS
- Private Storey accepts returns of products for exchange of product such as design or size.
- We do not accept returns for refunds but we accept store credit.
- We will give you a code if once store credit is granted.
Note: We will issue store credit only for the value of the items returned. Shipping is non-refundable.
.
EXCHANGES
- We accept returns and exchanges worldwide within 15 days from the date you received your order. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
- For orders within the Philippines, we will only accept returns up to 7 business days from the date of receipt.
- Exchange requests outside of these grace periods will not be accepted except for extraordinary cases.
- Once we have received it, it will undergo investigation to check if quality qualifies for exchange of product.
- Private Storey will contact the customer after 3 working days of quality checking.
For further inquiries, please don't hesitate to contact us via email shop@privatestorey.com.